Legal
SunnyAnswer Privacy Policy
SunnyAnswer ("we") provides an automated phone answering service to businesses ("our clients"). This policy explains what information we handle and how.
Information we handle
- From callers to our clients: when someone calls a client's phone line that SunnyAnswer answers, we process the call audio, a written transcript, and the details the caller gives (for example name, phone number, service address and the problem). Callers are told at the start of the call that it is answered by an automated assistant and is recorded and transcribed. A caller who declines recording is not asked for details, and only minimal call information (time and caller ID) is kept.
- From our clients: contact details (name, email, phone number), business details, and settings for the service.
How we use it
- To answer calls on our clients' behalf and send them call summaries and alerts.
- To operate, secure and improve the service.
We do not sell personal information, and we do not use callers' information for our own marketing.
Who we share it with
- The client business that was called: it receives the call summary.
- Service providers that run SunnyAnswer for us: telephone and speech services (Twilio), an AI language model provider (Anthropic), email delivery, and hosting (Render). They process data only to provide their services to us.
- When required by law.
SMS / text messages
We do not share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages.
Retention
We keep call records for 90 days, unless a client asks us to delete them sooner or the law requires otherwise.
Your choices
To ask about, correct or delete information, contact justin@sunnyanswer.com.
Changes
We may update this policy; the effective date above shows the latest version.
Contact
Justin Swafford, SunnyAnswer · justin@sunnyanswer.com · Fort Lauderdale, Florida