SunnyAnswer

Saturday · 9:14 PM

The call you couldn't take just got answered.

SunnyAnswer picks up when you can't: on a job, after hours, on weekends. It takes the caller's details in English or Spanish and emails you a clear summary about a minute later.

Call the demo line(786) 841-4056 See how it works

Hear it yourself: call and pretend your AC just quit. The demo answers as "Sunshine Air."

Phone answering for AC companies in Florida

Example call
Sunshine Air, demo companySaturday 9:14 PM · full call shown

Example: a routine call

  1. Assistant

    Thanks for calling Sunshine Air. English or Spanish? ¿Inglés o español?

  2. Also said up front: this is an automated assistant, and the call is recorded
  3. Maria, caller

    Español, por favor.

  4. The call continues in Spanish. Shown here in English.
  5. Assistant

    Of course. Can I get your name, and what's going on?

  6. Maria

    Maria. The AC is running but it's been blowing warm air since this afternoon. I'd like someone tonight.

  7. Assistant

    What's the best number to call you back?

  8. Maria

    305-555-0123

  9. Assistant

    That's 3-0-5, 5-5-5, 0-1-2-3. Did I get that right?

  10. Maria

    Yes. The address is 12 Palm Ave. What will it cost?

  11. Assistant

    I can't quote a price. The owner will call you back to confirm a time.

  12. Call ends. About a minute later, in your inbox:
Inbox · Saturday 9:14 PMExample

New call: AC not cooling, wants service tonight

SunnyAnswer <calls@sunnyanswer.com>

Call type
Urgent
Caller
Maria
Call back
305-555-0123 (confirmed with caller)
Address
12 Palm Ave
Problem
Central AC running but blowing warm air since this afternoon
Language
Spanish
Told caller
The owner will call back to confirm a time. No price was quoted.

Example: a gas smell

  1. Assistant

    Thanks for calling Sunshine Air. English or Spanish? ¿Inglés o español?

  2. Also said up front: this is an automated assistant, and the call is recorded
  3. Maria, caller

    English. I think I smell gas in the house.

  4. Assistant · safety first

    Please leave the building now and call 911. Your gas company's emergency number is your local gas company's number.

  5. Assistant

    What's the best number to reach you?

  6. Maria

    305-555-0123

  7. Call ends. Within seconds, your cell rings:
Your cell · incoming alert call · example SunnyAnswer, with a short spoken summary Emergency call. Maria reports a gas smell. She was told to leave the building and call 911. Her number is 305-555-0123.
  • No pickupIt leaves the summary on your voicemail and tries once more.
  • Not reachedYou also get an urgent email with the caller's number.

How a call goes

Your phone rings first. SunnyAnswer takes the ones you miss.

  1. 1

    It answers and says what it is

    Callers hear right away that they've reached your automated assistant and that the call is recorded, then choose English or Spanish.

    "Thanks for calling Sunshine Air. English or Spanish? ¿Inglés o español?"

  2. 2

    It takes the message properly

    Name, callback number read back to confirm, service address, what's wrong and how urgent it is. It answers simple questions about your hours, service area, brands and financing from what you tell us.

  3. 3

    You get the summary

    An email lands about a minute after the call ends, with everything you need to call back. If the caller asks for a person, it can ring you and connect them during the hours you choose.

    About a minute after the call

Emergencies

Gas, carbon monoxide or fire: the caller is told to get out, and your phone rings.

Safety calls don't wait in an inbox. SunnyAnswer gives the caller the safety instructions first, then phones you with a short spoken summary.

  1. CallerTold to leave the building and call 911, and given your local gas company's emergency number.
  2. YouAn alert call to your cell within seconds of the call ending. If you don't pick up, it leaves the summary on voicemail and tries once more.
  3. AfterIf the alert call never reached you, you also get an urgent email with the caller's number.

What it will and won't do

Built to take a message you can trust.

It will

  • Speak English and Spanish

    The caller picks a language at the start and the whole call stays in it.

  • Transfer live when someone asks for a person

    You hear who's calling and why, then press 1 to take the call. Otherwise it takes a message.

  • Keep working if the AI is down

    A backup mode still answers, gives the 911 safety line and takes the message.

  • Let you keep your number

    You forward missed calls to SunnyAnswer. Customers keep calling the number they already know.

It won't

  • Make anything up

    If you haven't given it an answer, it tells the caller you'll confirm.

  • Quote a price you didn't approve

    It can state your diagnostic fee exactly as you wrote it, and nothing else.

  • Pretend to be a person

    It says it's automated at the start of every call, and answers honestly if a caller asks whether it's a robot.

  • Book jobs on your calendar, yet

    Today it takes the message and tells the caller you'll confirm a time. Calendar booking is planned.

Pricing

$449/ month
one flat price

  • No setup fee. We build your assistant from a 10-minute set of setup questions.
  • Billing starts the day you go live, not the day you sign up.
  • One flat monthly price. English and Spanish, emergency alert calls and live transfer are included.
  • Month to month. Cancel anytime with 30 days' notice.

Questions owners ask

Straight answers.

Do callers know they're talking to an AI?

Yes. It says so at the start of every call, and it answers honestly if a caller asks whether it's a robot.

Are calls recorded?

Yes. Calls are recorded and transcribed so we can write your summaries, and every caller is told at the start. A caller who declines isn't asked for details.

Does it book jobs on my calendar?

Not yet. Today it takes the message and tells the caller you'll confirm a time. Calendar booking is planned.

Do I need a new phone number?

No. You keep your number and forward the calls you miss. We send you the steps for your phone company.

How long does setup take?

About 10 minutes of your time to answer the setup questions. We do the rest and test it with you before it takes a real call.

Contact

Call the demo, then call me.

(786) 841-4056

That's the demo line. It answers as "Sunshine Air." SunnyAnswer is run by one person in Florida. If you call or email, you get me.

Demo line(786) 841-4056
OwnerJustin Swafford
Phone(954) 410-7984
Emailjustin@sunnyanswer.com